Innovation… It’s All About the Customer’s Experience
Innovation…It’s All About the Customer’s Experience
Track Record
30 years experience… North America, Asia, Europe… BioTech, Transportation, Distribution, Health Care, Manufacturing, Wholesale, Retail, Construction, Financial Services, Software… Sales, Service, Marketing, Environmental Health and Safety, Human Resources, Information Technology, Customer Service, Technical Services… CEO, CIO, CFO, Line Manager, First Line Supervisor, individuals, teams, virtual teams… find the problem, design the event, facilitate the meeting, train, inspire, build the process, fix the process, develop in-house expertise, listen, keep confidences.
Vic Downing
President, Global Advantage, Inc.
Sample Assignments
In two years increase per-square-foot net profit of a retail chain by more than 30% while expanding outlets by 10%… and be recognized as the number one quality vendor in the industry.
In one year reduce $300,000,000.00 operating budget by $47,000,000.00, not including savings associated with reduction in force.
Convene North American-Western European-Asian summit to resolve operational and cross-cultural issues that were impeding performance. Walk away with an integrated, measurable plan and a unified team with an extremely high level of rapport.
Jump-start a high potential manager whose performance was neutralized by the inability to delegate.
Prepare a Senior Vice President to plan, announce, and successfully manage two downsizings in six months, while improving the performance and loyalty of top performers.
Ramp-up emerging, high-technology production by 300% in 12 months while shortening cycle times, reducing waste, and improving morale.
Yeah but…
At Global Advantage, our customers sit at the top of the organization chart. Please let us know if you’ve got a question regarding this article, have a different perspective on this subject, or see something specific you want us to address.